Miriam Posner, in a piece on the opacity of supply chains, remarks on software’s role in removing visibility and control (and ultimately, responsibility) from the actors:

Leonardo Bonanni is the founder and CEO of a company called Sourcemap, which aims to help companies map their own supply chains. Bonanni suspects that companies’ inability to visualize their own supply chain is partly a function of SAP’s architecture itself. “It’s funny, because the DNA of software really speaks through,” said Bonanni. “If you look at SAP, the database is still actually written in German. The relations in it are all one-link. They never intended for supply chains to involve so many people, and to be interesting to so many parts of the company.”

It’s not a software issue – but SAP is culture much more than it is software.